Good Sunday to everyone. I'm sitting near a window staring out at such a gorgeous day. For a couple days my left eye has been sore, and today it is swollen. I'm not sure what happened to it. I wear contacts, and maybe I got dirt in it or something. So it looks like glasses all day today. I don't usually wear them out, but a sista can't see without somEin' in/on my eye. :)
Remember my HP laptop I had repaired just recently? (The display went blank and nonresponsive) Well I got it back a few days ago after they replaced the motherboard. Now… every time I turn it on, the display settings have to be reset, and in some cases, the desktop disappears and the screen goes blank. I talked with HP online a couple days ago and we got disconnected. I will get with them again today. My warranty expires on the unit around the end of this month; so I've got to get it back in to them especially if there are still problems. Although I was able to remove my important files before repair, they didn't reformat my drive or reset the computer to its original state. I was actually surprised they didn't have to do that. That may be all I need to do to reinstall all drivers. But I'll let them determine that.
I will say this though – HP has the BEST customer service. Initially when I spoke with them about the laptop, we went through the troubleshooting and they determined it was possibly the motherboard. A couple days later, they overnight(ed) me a box with padding and instructions on how to return the unit -- and even required a signature. They were courteous, prompt and kept me in the know during the whole process. They called me when the expected date of return was going to be delayed due to the part being out of stock. They emailed me once the unit was shipped out along with its expected date of return which was the next day. It was well-packed and again required signature. Just the other day when we got disconnected, the chat tech sent me an email indicating what all had transpired and apologized for the disconnection. That kind of service makes me want to stay in the HP family.
Everything else is still everything. Until next time friends and fam…
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